Jul 30, 2026
How Much Does It Cost to Outsource Medical Billing?
- Medical Billing
- OneMed Billing
WHY GENERIC HELP DOESN'T HELP
Delegation only saves time if you don't have to explain the job.
Hiring administrative help is easy. Getting time back from it is not. Give a task to someone who doesn't know healthcare and you spend the saved hour explaining the payer portal, defining what "active coverage" actually means, then checking the work because you're not sure it was understood. The workload didn't leave — it changed form. Domain knowledge is the entire difference between help and supervision.
ONE TASK
"Check eligibility for tomorrow's schedule"
GENERIC ASSISTANT
- Explain which portal, and the logins
- Explain what to look for, and why
- Wait, then check the work
- Correct what was misunderstood
HEALTHCARE-TRAINED ASSISTANT
- Assign the task
- Receive it done, with exceptions flagged
Help you have to supervise isn't help.
It's another thing to manage.
Which is why our assistants learn healthcare before they ever learn your practice.
Illustrative. Onboarding still takes time — every practice has its own systems and preferences. The difference is that onboarding covers your process rather than the fundamentals of the work.
The problem
Too much work, not enough time?
Eligibility checks, appointment reminders, form chasing, inbox triage — repetitive tasks that have to happen, absorb a surprising share of the day, and rarely feel like the work anyone was hired to do. Adding in-house headcount is expensive and slow, and burnout is a real cost of not adding it.
We provide trained assistants who become a genuine extension of your front desk or billing department. They work your hours, follow your systems, and report directly to you.
A billing day
Now
repetitive admin
complex work
With a VA
complex work, denials, exceptions
Illustrative. The tasks don’t disappear — they stop being yours.
What they handle
What our virtual assistants can do
Trained across front-office and back-office operations, so support lands wherever the pressure actually is.
Front office
Before and around the visit
Back office
After the visit, through to payment
Where a task needs specialist depth — coding decisions, formal appeals, credentialing — it belongs to a dedicated team rather than a generalist assistant, and we'll say so.
Integration
We fit into your workflow, not the other way round
Assistants work directly inside your existing systems — eClinicalWorks, Kareo, Athena and others — with secure access via VPN or cloud. They give real-time updates and communicate through the tools your team already uses, whether that’s Teams, Slack, email, or messaging inside your EHR.
You assign priorities, you receive updates, and you stay in control. Nothing about your process has to change to accommodate ours.
Your assistant
your hours your priorities reports to youYour systems
Your systems eClinicalWorks Kareo · Athena Teams · Slack · emai
Every call, portal check and escalation logged.
BAA signed before access is granted.
Getting started
Simple setup, from assessment to steady state
Easy to start, and easier to manage once running.
We assess your task needs and systems
A short review of what’s eating the day, which systems you use, and which tasks are genuinely delegable.
1
2
You’re matched with a trained assistant
Matched on skill and availability, not just who’s free — and on the specific tasks you need covered.
Tasks are assigned by your team or account manager
You decide what gets worked and in what order. The assistant works your priorities, not a generic queue.
3
4
Daily updates and feedback loops keep work aligned
What was done, what wasn’t, and what needs your decision — every day, so nothing drifts.
Ongoing performance review keeps quality steady
Reviewed on an ongoing basis, with a replacement arranged if the fit isn’t right.
5
End-of-day update
daily
Tasks completed
listedExceptions needing your call
2Carried to tomorrow, with reason
notedQuestions for your team
1Nothing silently dropped
by designIllustrative update format.
VISIBILITY & SCALE
Stay updated, and scale as you grow
Whether you're a solo provider needing part-time cover or a large group needing full-time support, the arrangement scales with your workflow and volume — and you always know what was done.
- Daily updates on what was completed and what wasn't
- Exceptions flagged rather than guessed at
- Part-time, full-time, or short-term project cover
- Additional assistants added as volume grows
- Ongoing performance review, with a replacement if the fit is wrong
WHY ONEMED
Better than hiring. Smarter than absorbing it in-house.
Our assistants do more than admin work — they understand how a revenue cycle operates, and where stepping in actually helps.
| Capability | In-house admin | Generic VA | OneMed Virtual Assistant |
|---|---|---|---|
| Healthcare-specific training | Sometimes | No | Yes, before assignment |
| Billing and RCM task support | Limited | No | Yes |
| HIPAA-compliant workflows | Requires training | No | Yes, with BAA in place |
| Direct EHR access and updates | Not always permitted | No | Yes, secure and access-controlled |
| Knows when to escalate rather than guess | Varies | No | Yes — exceptions come back to you |
| Cost structure | Fixed headcount | Low, but you supervise | Flexible, part or full time |
Where a task turns out to need a specialist rather than a generalist, we say so rather than have an assistant improvise.
RESULTS
More capacity without more overhead
| Metric | Before OneMed | After OneMed |
|---|---|---|
| Front-office workload | Overwhelmed | Balanced |
| Incomplete tasks at day end | Common | Rare |
| Billing team distractions | Frequent | Reduced |
| Staffing cost structure | Fixed and high | Lower and flexible |
“OneMed's virtual assistants have been a lifesaver. Our billing staff can now focus on complex issues while the assistants take care of eligibility and AR follow-ups daily.”— Billing Manager,
Multi-Provider Practice
Described qualitatively because the honest measure here is how a day feels rather than a percentage. Actual results depend on which tasks are delegated and how clearly they're defined.
GET STARTED
Start a free needs assessment
Tell us which tasks are eating the day. We’ll tell you which are worth delegating, which need a specialist instead, and what hours would actually cover it.
- No-obligation assessment of your task load
- BAA executed before any system access is granted
- Part-time, full-time or short-term project cover
Prefer to talk now?
(315) 366-8242
Request your review
We'll reply within one business day to scope it with your team.
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Frequently Asked
Common questions.
Do you offer part-time or project-based assistants?
Yes. Part-time and full-time options are both available, including short-term support for a specific project or to clear a backlog.
What time zone do your assistants work in?
We match your time zone and working hours based on your practice location and preferences, so work happens during your day rather than overnight.
How do I know if my practice needs a billing audit?
Common signals are rising denials, delayed payments, growing A/R, unexplained write-offs, or inconsistent reimbursement for the same service. Audits are also worth running after a system change, after staff turnover, or whenever revenue stops tracking patient volume.
Can we communicate directly with our assistant?
Yes. You assign tasks, request updates and communicate through whichever platform you already use — Teams, Slack, email, or messaging inside your EHR.
Are your virtual assistants trained in healthcare?
Yes. All assistants are trained in healthcare workflows and terminology, and in specific tasks such as eligibility checks, authorizations, charge entry and billing support, before they’re assigned to a practice.
Are your VAs HIPAA compliant?
Yes. Every assistant is trained in HIPAA and works to secure, access-controlled workflows. A Business Associate Agreement is executed before any access to protected health information is granted.
What should we not delegate to a virtual assistant?
Sometimes. An independent audit can find over-coding as well as under-coding, and where it does we report it plainly — knowing early is considerably better than a payer finding it during a post-payment review. An audit that only ever returns good news isn’t an audit.
How long before an assistant is genuinely useful?
Because assistants already know healthcare workflows, onboarding covers your systems and preferences rather than the fundamentals. Most reach useful independent output within the first couple of weeks — faster on well-defined repetitive tasks, slower where your process is unusual.
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