Healthcare Virtual Assistants That Lighten Your Daily Workload

Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US. Calls are always answered by our team in the UK whenever possible, however calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible.

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply: Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID). For more information, check out our article Forwarding Inbound Calls to Our Team of Receptionists, which outlines: Immediate and delayed call forwarding options Specific instructions for forwarding from providers such as BT, EE, Virgin Media, Vodafone and others.

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use. If you prefer to use our service seasonally, you can take advantage of our pause package.