Loading...

HomeOur Services Virtual Assistant Services

Healthcare Virtual Assistants That Lighten Your Daily Workload

Our trained virtual assistants handle time-consuming billing, scheduling, and administrative tasks, so your team can focus on what matters most: patient care and revenue recovery.

Talk to a VA Specialist See Tasks We Handle
Img
doctor-image

HIPAA-Compliant Virtual Front & Back Office Support

stethoscope

Tailored for Your Practice & EMR

smiley-icon

Flexible Hours

Too Much Work. Not Enough Time?

From eligibility checks to appointment reminders, your team is overwhelmed with repetitive tasks that slow down productivity. Hiring in-house staff is expensive, and burnout is real.

We provide reliable, trained virtual assistants who become a natural extension of your front desk or billing department. They work your hours, follow your systems, and report directly to you.

Too Much Work. Not Enough Time?

What Our Virtual Assistants Can Do

Our virtual assistants are trained in both front-office and back-office operations, giving you flexible support exactly where you need it.

Insurance eligibility checks and prior authorization form processing

Appointment scheduling, patient intake, reminders, and calendar coordination

Charge entry, claim status follow-up, and AR tracking

Referral handling, document management, and denial research

Admin support tasks like data entry, inbox management, and record updates
See Full Task List
We Fit Into Your Workflow, Seamlessly

We Fit Into Your Workflow, Seamlessly

Our assistants work directly within your existing systems, including eClinicalWorks, Kareo, Athena, and others. With secure access via VPN or cloud, they provide real-time updates and communicate using your preferred tools like Teams, Slack, or email. You assign priorities, receive updates, and stay in control, all while we handle the background tasks.

More Productivity Without More Overhead

Metric

Front-office workload

Incomplete tasks at day end

Billing team distractions

Staffing costs

Before OneMed Billing

Overwhelmed

Common

Frequent

High

After OneMed Billing

Balanced

Rare

Reduced

Lower, flexible

“OneMed’s virtual assistants have been a lifesaver. Our billing staff can now focus on complex issues while the assistants take care of eligibility and AR follow-ups daily.”

— Billing Manager, Multi-Provider Practice

Scalable Help for Growing Practices

Whether you're a solo provider needing part time help or a large group needing full-time coverage, our virtual assistant services are built to scale with your workflow and volume.

Start With a Free Needs Assessment
Scalable Help for Growing Practices
Stay Updated, Every Step of the Way

Stay Updated, Every Step of the Way

Whether you're a solo provider needing part time help or a large group needing full-time coverage, our virtual assistant services are built to scale with your workflow and volume.

Talk to a VA Coordinator

Simple Setup. Seamless Support.

We make it easy to get started and even easier to manage.

1

  • Ongoing performance reviews ensure quality

2

  • Daily updates and feedback loops keep work aligned

3

  • Tasks are assigned by your team or account manager

4

  • You’re matched with a trained VA based on skill and availability

5

  • We assess your task needs and systems
Request a Demo of Our VA Workflow

Better Than Hiring. Smarter Than Doing It All In-House.

Feature
Healthcare-specific training
Billing and RCM task support
HIPAA-compliant workflows
Direct EHR access and updates
U.S.-based oversight
In-House Admin
Sometimes
Limited
Requires training
Not always allowed
No
Generic VA
No
No
No
No
No
OneMed Virtual Assistant
Yes
Yes
Yes
Yes
Yes

Our virtual assistants do more than just admin work, they understand how your revenue cycle operates and where to step in.

Talk to Our VA Team Today

Frequently Asked Questions

Do you offer part-time or project-based assistants?   

Yes. We offer both part-time and full-time options, including short-term support for special projects or backlogs.

What time zone do your assistants work in?   

We match your time zone and working hours based on your practice location and preferences.

Can we communicate directly with our assistant?   

Absolutely. You can assign tasks, request updates, and communicate through your preferred platform.

Are your virtual assistants trained in healthcare?   

Yes. All VAs are trained in healthcare workflows, terminology, and tasks like eligibility checks, authorizations, and billing support.

Are your VAs HIPAA-compliant?   

Yes. Every assistant is trained in HIPAA regulations and follows secure workflows.

Read our Latest Blogs

Predetermination Vs Prior Authorization- The Difference

Jan 27, 2026

Predetermination Vs Prior Authorization- The Difference

  • Prior Authorization
  • OneMed Billing
Real Reasons Behind Claim Denials in Medical Billing in 2026

Jan 21, 2026

Real Reasons Behind Claim Denials in Medical Billing in 2026

  • Denial Management
  • OneMed Billing
Types of Medical Billing Audits - Each Type Explained

Jan 17, 2026

Types of Medical Billing Audits - Each Type Explained

  • Medical Audit & Reporting
  • OneMed Billing
Explore More Blogs