☰

Virtual Assistance Services for Providers

Free your team from administrative burdens with skilled virtual assistants. From scheduling to insurance verification, we streamline workflows, cut overhead costs, and enhance patient experience seamlessly.

Let’s Connect
Img
doctor-image

HIPAA-Compliant Virtual Front & Back Office Support

stethoscope

Tailored for Your Practice & EMR

smiley-icon

Flexible Hours

What You Gain with OneMed Billing

Delayed Payment Posting Revenue Revenue Leakage

Delayed Payment Posting Revenue Revenue Leakage

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

Acccurate Postings Result Higher Dennials and Reimbursement Issues

Acccurate Postings Result Higher Dennials and Reimbursement Issues

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

Manual Processes Lose of revenue annucally to unnecessary costings

Manual Processes Lose of revenue annucally to unnecessary costings

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

How OneMed Billing Assist Works?

1

Easy Setup and Onboarding

  • We take time to understand how your practice works and set up a smooth billing process that fits right into your system.

2

Handling Front Desk Tasks

  • We check your patients' insurance, handle approvals, and make sure everything is good before the visit, so you don’t deal with last-minute issues.

3

Fast and Correct Claim Submission

  • We make sure all services are billed properly and sent on time, so you get paid faster with fewer claim rejections.

4

Quick Denial Follow-Up

  • If a claim gets denied or rejected, we fix it fast, follow up with insurance, and handle appeals to recover your money.

5

Clear Reports and Ongoing Help

  • You get easy-to-read reports showing how much you’re making and what’s pending, plus our team is always there to help you out.

OneMed Billing Payment Posting Capabilities

Delayed Payment Posting Revenue Revenue Leakage

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

Acccurate Postings Result Higher Dennials and Reimbursement Issues

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

Manual Processes Lose of revenue annucally to unnecessary costings

Increased Revenue Lekage and Accounts Receivable Days In sutionsteid pryment: poivders ciervis poslang pocting ard hjan ecccinits reccevrable espas in ctyastoma in admongtactitati revrenue poding

Higher Collections - Reduce denials & maximize reimbursements.
Higher Collections- Automation frees up your in-house team.
Data-Driven Decisions - Actionable insights to optimize financial performance.
Scalable Solutions Whether you're a single practice or a multi-specialty hospital, we adapt to your needs.

Manual vs. Automated Payment Posting: What's the Difference?

Frequently Asked Questions

What does a medical virtual assistant do?   

A medical virtual assistant works remotely to support daily operations like scheduling, eligibility checks, insurance follow-ups, data entry, and billing tasks. They help reduce front-office workload and keep your practice running smoothly without needing on-site staff.

How can a virtual assistant help my medical practice?   

They can reduce your front-office workload by handling calls, patient intake, billing support, prior authorizations, and more, allowing your in-house team to focus on patient care.

Is it safe to use a virtual assistant in healthcare?   

Yes, when trained properly, virtual assistants follow HIPAA guidelines, use secure platforms, and handle sensitive data with the same confidentiality as in-office staff.

Can a virtual assistant access our EHR system?   

If granted permission, yes. Many practices give secure, limited access so the assistant can update records, check schedules, or process billing data in real time.

Read our Latest Blogs

What is upcoding in medical billing? Everything To Know

Aug 6, 2025

What is upcoding in medical billing? Everything To Know

  • Medical Coding
  • OneMed Billing
What Is Provider Credentialing? A Complete Guide

Aug 6, 2025

What Is Provider Credentialing? A Complete Guide

  • Provider Credentialing
  • OneMed Billing
What's the Difference Between CPT and ICD Codes?

Aug 4, 2025

What's the Difference Between CPT and ICD Codes?

  • Medical Coding
  • OneMed Billing
Explore More Blogs

Frequently Asked Questions

Why should I get a live call answering service?

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Can you prevent me from missing calls?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by ReceptionHQ.

How do I forward my calls to ReceptionHQ?

Forwarding your business phone calls to ReceptionHQ is easy. To have our team of virtual receptionists answer your calls, simply: Decide whether you wish to forward calls immediately to ReceptionHQ (the best solution for most businesses) or have delayed call forwarding. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites. Use the codes to enable call forwarding to the local or toll-free number you choose to have allocated to you (aka your Assigned DID). For more information, check out our article Forwarding Inbound Calls to Our Team of Receptionists, which outlines: Immediate and delayed call forwarding options Specific instructions for forwarding from providers such as BT, EE, Virgin Media, Vodafone and others.

Are calls answered within the United Kingdom?

Yes. ReceptionHQ’s team of receptionists based in the United Kingdom answer the majority of calls for our UK clients during standard office hours, with overflow support available from our teams in Australia and the US. Calls are always answered by our team in the UK whenever possible, however calls overflow to Australia or the US after hours and during unforeseen peaks in call volumes. This enables us to provide 24/7 coverage for businesses that need it and ensure calls are always answered as fast as possible.

Can You Book Appointments for Us?

Yes, we have a dedicated team of experienced receptionists who can book, reschedule, and manage appointments on your behalf. They work within your preferred scheduling system to ensure a seamless booking process. Our team can also handle cancellations and appointment reminders to keep your calendar organized. Please contact us for more details.

Where is ReceptionHQ based?

ReceptionHQ is based in Basingstoke, Hampshire, and is a subsidiary of OfficeHQ, a global virtual reception company headquartered in Australia.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”. A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time. You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged. In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any ReceptionHQ subscription. Without after-hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. Outside of these standard business hours, calls will then go to voicemail and your voicemail message recordings will be emailed to you. If you need after-hours call answering, please let us know when you sign up or contact us.

Can I sign-up for short-term call answering, eg. a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use. If you prefer to use our service seasonally, you can take advantage of our pause package.