What is included in patient registration?

It includes the patient’s personal details, contact information, insurance data, ID proof, and eligibility verification.

What is the purpose of a patient registry?

A patient registry stores and tracks patient data for care coordination and billing accuracy.

What kind of information needs to be collected from patients up front?

You’ll need basic details like full name, date of birth, address, insurance card, ID, and if needed, a referral or prior auth. Some practices also request intake forms or medical history.

What’s the process if a patient shows up with new or changed insurance?

Their info should be updated immediately, and an eligibility check needs to be re-run. Skipping that step usually leads to rejected claims.

Patient Scheduling & Registration Services

Shorter Wait Time

Accurate Data Entry

Fewer Claim Errors

Front Desk Overwhelmed?

Patient registration is one of the most important steps in the revenue cycle. When it’s rushed or incomplete, it leads to claim errors, delayed payments, and frustrated patients.

We step in to support or fully manage your registration process — collecting accurate demographics, insurance details, and referral information before the visit. Your team gets more time to focus on care, not data entry.

What Our Patient Registration Services Include

Whether you need help with new patients, pre-registration, or same-day walk-ins, we’ve got you covered.

Step 01

Patient Demographics & Insurance Entry

We collect and enter accurate patient information, including insurance plan details.

Step 02

Eligibility & Benefits Checks

Our team verifies coverage, plan benefits, and confirms active status before the visit.

Step 03

Referral & Authorization Management

We intake and review referrals or pre-authorizations required by payers.

Step 04

Insurance Coordination & Financial Review

We manage primary and secondary insurance coordination, and check co-pays, deductibles, and patient responsibility.

Step 05

Data Handoff to Billing or Scheduling

Final verified information is securely handed off in real time to your billing or scheduling team.

Connect With Our Registration Experts

We Blend Into Your Workflow — Not Disrupt It

You don’t need to overhaul your system or retrain your staff. We integrate directly into your EHR or practice management software using your current process. Registration can be handled remotely through calls, emails, or your patient portal. We start pre registration 24 to 72 hours before the appointment and handle same-day entries as needed. Our team can work live in your system or securely hand off completed data based on your preference. Everything is tailored to your schedule, protocols, and specialty

Clean Registration = Clean Claims

Metric

Claims denied due to registration errors

Average patient check-in time

Patient data entry accuracy

Claim holds due to missing info

Before OneMed

14%

12 minutes

86%

Frequent

After OneMed

Under 3%

5 minutes

98.5%

Rare

“Our front desk used to scramble during peak hours. With OneMed managing pre-registration, we have fewer delays and our claims are going through cleaner than ever.”

— Office Manager, Multi-Specialty Clinic

Registration Support That Scales With You

We support practices of all sizes — from solo providers to large, multi-site networks. Our team has experience handling front end registration for family medicine, specialty care, behavioral health, and diagnostic clinics. We understand the nuances of Medicare, Medicaid, and commercial payer rules and apply verification workflows based on the insurance type and location. Our infrastructure is fully HIPAA-compliant, and we assign dedicated agents who work exclusively with your practice for consistency and accountability

How Our Registration Process Works?

We move every patient through a consistent intake flow that sets your billing team up for success.

Patient information received (via form, call, or referral)

Demographics and insurance details collected

Eligibility and benefit checks completed

Authorization or referral requirements noted

Confirmation sent to front desk or billing

Final records saved or submitted based on your system

Request a Demo of Our Registration Workflow

Patient information received (via form, call, or referral)

Demographics and insurance details collected

Eligibility and benefit checks completed

Authorization or referral requirements noted

Confirmation sent to front desk or billing

Final records saved or submitted based on your system

Request a Demo of Our Registration Workflow

Stay in Control With Clear Status Updates

We keep your front office and billing teams updated with detailed registration logs and real-time alerts. If any information is missing or mismatched, you’re notified right away. We also provide verification results with payer-level detail and track the status of referrals and authorizations. Weekly summaries highlight overall performance and suggest improvements to optimize your intake process further

Talk to a Registration Coordinator

More Than Just Data Entry — We Reduce Errors at the Source

Feature

Manual insurance verification

Referral and auth coordination

Pre-registration with full checks

Real-time error alerts

Fully tracked intake workflow

In-house Staff

Sometimes

Inconsistent

Limited

Basic

Rare

Automated Tool

None

OneMed Billing

Yes

We help you avoid rework, reduce denials, and improve patient satisfaction from the very first step.

Talk to Our Registration Team Today

Frequently Asked Questions

Do you support pre-registration before appointments?

Yes. We begin the registration process 24 to 72 hours before the visit, depending on your schedule and volume.

Can you work with our existing EHR or practice management system?

We work with most major systems including Athena, Kareo, eClinicalWorks, and more.

Do you verify insurance and benefits during registration?

Yes. Our process includes complete eligibility and benefits checks for every scheduled patient.

Is your team HIPAA compliant?

Absolutely. All staff are trained in HIPAA and work on secure systems with full access controls.

Can you help with walk-ins or same-day registrations?

Yes. We handle same-day registrations and flag incomplete data before claims are submitted.

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