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Overview

Clean claims aren’t made at submission

Clean claims don’t happen at the final step. They’re decided by how each claim was prepared, reviewed, and formatted long before anyone presses send. By the time a claim reaches the clearinghouse, it is already either acceptable or not.

So we check the things that actually cause rejections first — demographics, eligibility, procedure and diagnosis codes, modifiers, provider NPIs, place of service, authorization details, and each payer’s formatting rules — then submit through secure clearinghouses and payer portals. We work across electronic and paper-equivalent formats, including ANSI 837 (837P and 837I), CMS-1500, and UB-04, depending on claim type and payer.

Before send
  • demographics
  • codes
  • modifiers
  • formatting
decided here
At submission Send

changes nothing about
whether it’s clean

only reveals it

Which is why the work happens on the left.

The clock you can't reset

A rejected claim doesn't wait. It ages.

Timely filing runs from the date of service—not from your most recent attempt. Every rejection spends days out of a fixed window that never resets, and a claim sitting in a rejection queue is burning that window while nobody is looking at it. Work rejections weekly and some claims simply run out of road.

Timely filing window — starts at the date of service, never resets
day 0 filing deadline
Accepted first pass
paid, with the window barely touched
Rejected once, worked late
sat in the rejection queue
rejected again
paid late
Rejected, then forgotten
nobody worked it — and the window closed
The clock starts at the date of service, not at your last attempt.
written off

Illustrative. Filing windows vary widely by payer and contract, and some are far shorter than practices expect — which is precisely why rejections are monitored daily rather than weekly.

PRE-SUBMISSION

What we verify before every submission

Every claim goes through the same validation, so it leaves accurate, complete, and payer-ready.

Patient information

Demographics, insurance coverage and eligibility confirmed, because the cheapest rejection is the one that never happens.

Diagnosis and procedure codes

ICD-10, CPT and HCPCS accuracy checked against the documentation and the payer’s current policy.

Modifiers and place of service

Modifier usage and place-of-service codes validated, since both quietly invalidate otherwise correct claims.

Provider NPIs

Referring and rendering provider details verified, a small field that causes a surprising share of rejections.

Medical necessity

Documentation checked for alignment with the payer’s medical necessity guidelines before the claim goes out.

Claim formatting

Claims checked against clearinghouse and payer submission standards, so nothing fails on structure alone.

WHAT’S INCLUDED

Our claim submission coverage

We guide each claim through its complete journey, from the moment the patient walks in to final payment reconciliation.

Demographics & insurance capture

Patient details, coverage and identifying information gathered and validated at intake.

Eligibility & benefits verification

Coverage status, plan details and benefit information confirmed before the claim is built.

Coding review & charge entry

Charges reviewed for coding accuracy, then entered against documented services and payer requirements.

Scrubbing & pre-submission validation

Claims scrubbed for coding edits, modifier accuracy and payer-specific rules.

Electronic claim submission

Claims transmitted through clearinghouse systems and routed to the correct payer.

Rejection monitoring & correction

Clearinghouse and payer responses reviewed daily, with corrections made and resubmitted promptly.

Follow-up & status tracking

Claim status tracked with payers and processing timelines monitored until resolution.

Payment posting & reconciliation

Payments posted from ERA files and balances reconciled to keep AR visibility clean.

HOW IT WORKS

From eligibility check to reconciled payment

One consistent path, anchored in accuracy, compliance, and each payer’s requirements.

Eligibility & benefits verification

Active coverage, payer responsibility and benefit details confirmed before a claim is submitted.

1
2

Scrubbing & coding accuracy checks

Each claim reviewed for CPT, ICD-10 and HCPCS accuracy against the documentation.

Payer-specific compliance edits

Claims checked against Medicare rules and individual commercial payer policies.

3
4

Clearinghouse submission & routing

Clean claims transmitted through clearinghouse EDI using 837P and 837I formats and routed to the payer.

Rejection monitoring & correction

Clearinghouse and payer rejections reviewed daily, corrected and resubmitted the same day wherever possible.

5
6

Payment tracking, posting & reconciliation

ERA files and payer responses tracked through posting and reconciliation, closing the loop on every claim.

WATCH-OUTS

Why claims get rejected — and how we prevent it

Most rejections trace back to a handful of causes. Each one is checked before the claim goes out.

Coding errors and missing modifiers

Procedure and diagnosis codes reviewed alongside modifiers, so services are coded correctly the first time rather than corrected after a bounce.

Eligibility and authorization gaps

Active coverage, required authorizations and referral details confirmed upfront, where they can still be fixed cheaply.

Missing documentation or medical necessity

Clinical documentation checked to confirm it supports the services billed, before the payer decides it doesn’t.

Timely filing violations

Claims and corrections submitted inside payer filing deadlines, with rejections worked daily so the window isn’t spent waiting.

Duplicates, incomplete data and COB errors

Duplicate submissions, missing fields and coordination-of-benefits problems identified before the claim leaves.

Where claims end up
Accepted first pass
most
Rejected, corrected same day
Left aging in a queue
the goal is zero

Illustrative distribution, not a measured result.

Why outsource

Why practices outsource claim submission to OneMed

  • Higher clean claim rates from day one, because claims are validated before they go out
  • Faster payment, because issues are found early and corrected quickly
  • Lower operating cost than carrying staffing, training, and system overhead in-house
  • Payer rule expertise built in, across Medicare, Medicaid, and commercial plans
  • Capacity that absorbs volume spikes instead of buckling under them
  • Full visibility of claim status without adding work for your team
WHY ONEMED

In-house billing versus outsourced submission

Factor In-house billing Outsourced to OneMed
Staffing Vulnerable to turnover and leave Dedicated, consistent team
Payer rule expertise Limited bandwidth to track changes Multi-payer specialization
Rejection handling Often delayed Same-day correction cycles
Technology costs Internal overhead Included
Scalability Limited Scales with volume
Performance accountability Internal burden Measured, reported outcomes
BY SPECIALTY

Claim submission by medical specialty

Rejection patterns differ sharply by specialty. Submission workflows are built around those differences.

Primary care

High claim volumes across complex payer mixes, handled with consistent accuracy.

Urgent care

Fast-paced coding, eligibility pressure and same-day billing demands.

Behavioral health

Authorization tracking, time-based coding and documentation-heavy claims.

Surgical & specialty

Bundling rules, global periods and modifier-driven reimbursement.

DME & ancillary

Medical necessity, proof of delivery and frequency limits verified before submission.

Telehealth & virtual care

Coverage and billing rules that continue to shift, tracked as they change.

Physical therapy & rehab

Visit limits, authorization tracking and modifier usage monitored throughout.

Imaging & diagnostics

Prior authorizations, bundling edits and coverage rules addressed upfront.

RESULTS

What practices typically see

Outcomes vary by specialty, payer mix, and starting point — but the direction of travel is consistent.

Higher first-pass acceptance rates

A meaningful reduction in preventable denials

Faster payment turnaround from major payers

Reduced AR days and clearer cash flow visibility

“Since switching to OneMed, our claim denial rate dropped sharply and we’re getting paid in a fraction of the time. Our cash flow has never been better.”
— Practice Manager, OneMed client

Testimonial wording generalized pending verification of the underlying figures and client consent.

COMPLIANCE

Standards we work to

Claim submission moves clinical and financial data continuously, so the controls around it matter as much as the accuracy.

HIPAA workflows and access controls

A BAA is executed before any protected health information moves, with controlled access throughout.

Audit-ready documentation

Submission activity and corrections documented so the trail exists before anyone asks for it.

Payer documentation standards

Work aligned to each payer’s documentation expectations, not a single generic standard.

Secure data handling and transmission

Claim and remittance data exchanged through secure transmission protocols.

GET STARTED

Book a free claims review

We’ll look at a recent batch, show you what would have been caught before submission, and check how long your rejections are sitting before anyone works them.

  • No-obligation review of a recent claim batch
  • BAA executed before any records are shared
  • Medicare, Medicaid, Tricare, VA and commercial plans
Prefer to talk now? (315) 366-8242

Request your review

We'll reply within one business day to scope it with your team.

By submitting this form you agree to be contacted regarding OneMed services. We never share your data.
Frequently Asked

Common questions.

Do you support institutional and professional claims?

Yes, we submit both CMS-1500 and UB-04 forms depending on your billing setup.

Can you submit to both government and commercial payers?

Absolutely. We handle Medicare, Medicaid, Tricare, VA, and all major commercial plans.

How fast do you submit claims?

Most are submitted the same or next business day, depending on charge receipt time.

Do you flag issues before submitting?

Yes. We run pre-submission QA and will notify your team if a claim is incomplete or risky.

Are your workflows HIPAA compliant?

Yes. All team members undergo regular HIPAA training and data is exchanged securely.

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