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Solo to group

right-sized billing

Therapy CPT depth

coded right, every session

Telehealth-native

modifiers & POS handled

Clean claims

fewer denials, faster pay

Why It's Different

In behavioral health, the leaks are small — which is exactly why they get missed.

A surgical practice notices a $6,000 shortfall the day it lands. A therapy practice never notices a $30 one. But $30 a session, across a full caseload, week after week, quietly adds up to a clinician's salary — and no month-end report flags it, because every one of those claims says "paid."

Behavioral health also has quirks nothing else does: session codes tied to documented time, extra payer scrutiny on 90837, plan session limits, shifting telehealth rules, and credentialing lag that can delay a new clinician's first paid claim by weeks. Small, specific, and easy to miss — unless someone's watching for them.

See where yours leaks
Illustrative

How the small stuff adds up

90837 downcoded to 90834 ~$30–$50 / session
Missed 90785 add-on ~$15–$25 / session
Telehealth modifier denial full session at risk
Across a full caseload a real number, monthly

Illustrative examples of common behavioral-health leaks — not a quote or a guarantee. Actual amounts depend on your payers, contracts, and documentation.

THE BLIND SPOTS

Seven places therapy revenue quietly slips.

These are the behavioral-health billing risks that commonly leak — the small, specific things standard reports don't surface until a claim is denied, delayed, or underpaid.

01

Session-length code mismatch

90832 (30 min), 90834 (45), and 90837 (60) each pay differently. When documentation doesn't support the time billed — or the practice defaults to one code — you either leave money on the table or invite an audit. Payers scrutinize 90837 especially.

What reports miss: Reports show the claim was submitted; they don't show whether the code matched the documented session length.
02

Missing add-on codes

Interactive complexity (90785) and crisis (90840) are billable alongside the session, but routinely forgotten in the moment. Every un-billed add-on is revenue simply left uncaptured.

What reports miss: Charges look complete because the base session was billed — the missing add-on never shows up as a denial.
03

Intake coding (90791 vs 90792)

The diagnostic evaluation is often mis-coded or under-documented. 90792 (with medical services) pays more when a prescriber is involved, but only if the documentation supports it.

What reports miss: A billed intake looks done; whether it captured the right level for the work performed goes unchecked.
04

Telehealth modifier & POS mismatch

Modifier 95 and the correct place of service (10 for home, 02 for other telehealth) have to match each payer's current policy — or the claim denies or pays at a reduced rate.

What reports miss: The session happened and was billed; the modifier/POS mismatch only surfaces as a denial weeks later.
05

Session-limit & authorization denials

Many plans cap sessions or require authorization. When the auth doesn't match the sessions actually delivered, or a cap is hit unnoticed, the claim denies after the work is already done.

What reports miss: The report marks the authorization complete; it doesn't confirm it still matches the sessions being billed.
06

Start/stop time documentation

Time-based codes require documented session length. Without start and stop times, a 90837 can't be defended and gets downcoded on review.

What reports miss: The claim is paid at first, then adjusted on audit — long after the report showed it clean.
07

Credentialing lag

A new clinician's claims can't be paid until they're credentialed with each payer. Every week of lag is a week of unbillable — or later clawed-back — sessions.

What reports miss: Nothing in a standard billing report tracks credentialing status against the claims already going out.
RISK BY SERVICE

Every service you offer has its own soft spot.

The leak looks a little different depending on what you're billing.

Diagnostic evaluations

Intake coding (90791 / 90792) and documentation that supports the level billed.

Individual therapy

Session-length accuracy (90832 / 90834 / 90837) and holding up to 90837 scrutiny.

Family & couples

90847 (with patient present) vs 90846 (without) — many payers cover these very differently.

Group & specialized

90853 group therapy, plus trauma and EMDR documentation that supports the claim.

Telehealth

Modifiers, place of service, and payer-by-payer telehealth parity rules.

Patient responsibility

Copays, coinsurance, and patient balances collected before they quietly age.

HOW WE HELP

Billing infrastructure that grows with your practice.

Whether you're a solo clinician or a multi-site group, we handle eligibility, coding, claims, denials, and credentialing — and give you simple visibility into what's actually happening, not a month-end report you can't act on.

As you add clinicians, the billing scales with you. No enterprise machinery you don't need — just the right support for where your practice is right now.

  • Eligibility & benefits verified before the first session
  • Correct session and add-on coding, every time
  • Authorization & session-limit tracking, so nothing lapses
  • Telehealth modifiers & place of service kept current
  • Credentialing support, so new clinicians get paid sooner
  • A simple dashboard — claims, denials, and A/R you can actually see

Who We Serve?

Right-sized billing for behavioral & mental health practices.

Solo & independent therapists

Single-clinician practices that need billing handled so they can focus on clients, not claims.

Group counseling practices

Growing practices adding clinicians who need coding, denials, and credentialing kept in order.

Multi-clinician / multi-site groups

Larger groups that need consistent coding and clean claims across every clinician and location.

Teletherapy & virtual practices

Virtual-first practices navigating telehealth modifiers, place of service, and payer rules.

SECURITY & COMPLIANCE

Your clients' information, protected

Behavioral health carries some of the most sensitive records in medicine. Everything is handled in a controlled, auditable, HIPAA-compliant environment, with a BAA in place before any data is shared.

HIPAA compliant
PCI DSS
BAA before data
Role-based access
Audit-logged
For Practice Owners & Clinical Directors

Tell us your clinicians and session types — we'll tailor the review.

No spreadsheets to send, no big commitment. A short conversation about how your practice bills, and we'll show you where therapy revenue is most likely slipping — and what it would take to close it.

  • A look at your session coding, add-ons, and telehealth setup
  • Where authorizations and session limits may be costing you
  • Right-sized to your practice — solo, group, or growing
  • HIPAA-compliant, with a BAA before anything is shared
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Frequently Asked

Common questions.

Do you work with solo therapists, or just groups?

Both. From a single clinician to a multi-site group, the billing scales as you grow — right-sized to where your practice is today.

Which session and add-on codes do you handle?

Individual therapy (90832/90834/90837), intakes (90791/90792), family and couples (90846/90847), group (90853), and add-ons like interactive complexity (90785) and crisis (90840).

Can you handle telehealth billing?

Yes — Modifier 95, place of service, and payer-by-payer telehealth rules kept current so claims don't deny or underpay.

Do you help with credentialing?

Yes. We support payer credentialing so new clinicians start getting paid sooner, and we track re-credentialing so it doesn't lapse.

How do you handle authorizations and session limits?

We track each client's authorization and session count against what's actually delivered, so claims don't deny after the work is already done.

Do we have to switch our EHR?

No. We work with your existing system and adapt to how your practice already runs.

READY TO FIND WHAT YOUR REPORTS MISS?

Get paid fully for the work you already do

A short conversation about how your practice bills — and where therapy revenue is quietly slipping.

No obligation consultation HIPAA Compliant Response within 1 business day