Back-End · AR Follow-Up

Reduce aging AR and recover the revenue you’ve already earned.

We follow up on unpaid claims across every aging bucket, not just the easiest ones. We resolve denials, escalate stalled claims, and pursue payment before filing and appeal deadlines expire. Your team stays focused on patient care while we handle collections.

Payer-specific worklists Escalation to supervisors Every 7–10 days Weekly aging summaries

Talk to our AR team (315) 366-8242

AR worklist by aging bucket

0–30 days on track

31–60 days followed up

61–90 days escalated

91–120 days supervisor

120+ days window closing

Prioritised by value and time left not by which claims are easiest

Expired unattended None

every bucket worked

Aging
comes down

The problem

Unpaid claims slowing you down?

When claims sit in AR too long, cash flow takes the hit, staff time gets absorbed chasing them, and a share end up written off simply because nobody got to them in time.

Our specialists work claims every day by identifying stalled accounts, reworking denied claims, following up with payers, and keeping reimbursement moving without adding work to your internal team.

AR balance unworked worked weekly same starting point

Illustrative. AR only moves in the direction you work it.

Why aged AR stays aged

AR isn’t a queue. It’s a decay curve.

An AR queue does not resolve itself over time. As claims age, they become harder to collect, and once filing or appeal deadlines pass, recovery may no longer be possible. Many teams focus first on newer claims because they are faster to resolve, which is why the oldest balances often remain untouched.

Likelihood of collecting, as a claim ages

easiest to work so this is where
most teams start

hardest to work so this is where
it quietly expires

windows close

0–30 31–60 61–90 91–120 120+ days

Working newest-first feels productive. It’s why the 120-day bucket never shrinks. So we sort by aging bucket first, and prioritise by value and time remaining.

This is an illustration of the general pattern. Actual recovery rates depend on the payer, the denial reason, and the contract terms. Filing and appeal deadlines vary widely, and some are much shorter than practices expect.

How we sort it

Every bucket gets worked, including the last one

Aging isn’t just a reporting category. Each bucket needs a different action and carries a different level of risk.

MONITOR

0–30 days

Normal adjudication. Watched for anything that hasn’t acknowledged or has gone quiet early.

FOLLOW UP

31–60 days

Active payer contact begins on schedule, before a claim starts looking like everyone else’s problem.

ESCALATE

61–90 days

Standard follow-up has failed. Claims are escalated and the underlying reason is identified rather than re-chased.

SUPERVISOR

91–120 days

Raised to payer supervisors or medical directors, with the documentation assembled to support the case.

TIME-CRITICAL

120+ days

We focus first on the highest-value claims still within filing or appeal deadlines and flag the ones that are no longer recoverable.

WHAT'S INCLUDED

We chase down every dollar, every time

Follow-up across all aging buckets, from recent submissions to claims 120 days overdue.

Payer-specific AR worklists

Worklists built and prioritised by payer, so follow-up matches each one’s process rather than treating them all alike.

Follow-up via portal, email and phone

Whatever that payer actually responds to. Portal-only follow-up is where a lot of claims stall unnoticed.

Denials resolved through correction or appeal

Denied claims in AR are reprocessed, corrected or appealed rather than left aging as unpaid balances.

Escalation to supervisors and medical directors

When standard follow-up stops working, claims are escalated rather than re-called into the same queue.

Weekly aging summaries and recovery reports

You see what moved, what did not, and what is nearing a deadline every week, not just at month end.

Full traceability on every interaction

Each call, portal check and escalation logged, so the history of a claim is always reconstructable.

Where a claim needs a formal appeal rather than follow-up, it moves to Appeal Management; where a denial pattern is driving the aging, Denial Management addresses the cause.

Talk to our AR team

HOW IT WORKS

From aging bucket to resolved claim

A structured approach that shortens the time between submission and payment.

AR data received and sorted by aging bucket

Your aging report is loaded and split by bucket, so the oldest and highest-risk claims are visible immediately.

Payer contact method identified

We confirm how each payer actually responds, whether through a portal, by phone, or in writing, before spending time on the wrong follow-up channel.

Follow-up actions initiated

Calls, portal checks and written follow-ups begin on a schedule matched to that payer’s timelines.

Status updated and payer notes logged

Every response recorded against the claim, including reference numbers and who said what.

Next step taken: resubmission, appeal or correction

The claim is moved forward rather than simply re-checked, with denials routed to the right workflow.

Outcome tracked and reported

Resolution recorded and reported back, so aging comes down visibly rather than anecdotally.

Request a demo of our AR workflow

Integration

We integrate smoothly with your billing operations

We work as an extension of your billing team, whether you manage claims in-house or through a third-party vendor. Our team accesses your billing platform securely by VPN or credentialed access, communicates through daily status updates, and shares custom reports in whatever format you already use.

Every payer contact and escalation is logged with full traceability, so you have a clear record of what was done on each claim and when it happened.

OneMed AR

dedicated agents payer-specific

VPN / credentialed access

Your platform

in-house or third-party vendor

Every call, portal check and escalation logged.
BAA signed before access is granted.

SCALE

Built to handle large follow-up queues

Whether you run multiple providers, specialties, or locations, we scale without losing timelines or payer-specific nuance.

Broad payer and specialty coverage

Commercial, Medicare and Medicaid, plus specialty billing including DME, infusion and behavioral health.

Dedicated AR agents

Assigned agents with payer-specific expertise who track denial patterns rather than working each claim cold.

HIPAA-compliant workflows

Consistent follow-up and documentation under HIPAA, with a BAA executed before any access is granted.

Talk to our AR team

WHY ONEMED

Tired of chasing claims with no progress?

If your AR is growing but collections aren’t, the missing piece is usually dedicated time rather than better software.

Capability	In-house staff	Software only	OneMed Billing
Manual payer follow-up	Limited by workload	No	Yes
Dedicated AR team	Rare	No	Yes
Denial analysis and action	Partial	None	Full
Rebilling and correction	Inconsistent	No	Yes
Escalation and appeals	Limited	No	Yes
Tracking and reporting	Basic	None	Detailed

RESULTS

What clients have achieved with our AR support

Metric	Before OneMed	After OneMed
Average AR days	56+	32
Claims resolved within 60 days	63%	89%
Monthly collection rate	78%	94%
Write-offs due to no follow-up	High	Under 3%

“Our AR had piled up over months. After bringing OneMed in, we saw a jump in collections within 45 days. Their team is consistent and professional.”

— Revenue Cycle Manager, Multi-Provider Clinic

Representative results across onboarded practices. Actual outcomes vary by specialty, payer mix, and starting AR position.

GET STARTED

Get an AR aging review

Send us your aging report. We’ll show you what’s still recoverable in each bucket, which claims are closest to their filing windows, and what your 120+ bucket is actually worth.

No-obligation review of your current AR aging
BAA executed before any access is granted
We work securely through VPN, RDP, or credentialed access, depending on what fits your IT requirements.

Prefer to talk now? (315) 366-8242

Schedule a 15-minutes call

Our team will review your request and respond within one business day. Your information will be kept confidential and used only to address your inquiry.

Request received.

Thank you. A member of our team will review your information and be in touch within one business day. We look forward to showing you what your practice should be collecting.

Frequently Asked