Oct 14, 2026
Best DME Billing Software for Providers in 2026
- Medical Billing
- OneMed Billing
WHY GENERIC HELP DOESN'T HELP
Delegation only saves time if you don't have to explain the job.
Hiring administrative help is easy. Getting time back from it is not. Give a task to someone who doesn't know healthcare and you spend the saved hour explaining the payer portal, defining what "active coverage" actually means, then checking the work because you're not sure it was understood. The workload did not disappear. It changed form. The difference between real support and extra supervision is domain knowledge.
ONE TASK
"Check eligibility for tomorrow's schedule"
GENERIC ASSISTANT
- Explain which portal, and the logins
- Explain what to look for, and why
- Wait, then check the work
- Correct what was misunderstood
HEALTHCARE-TRAINED ASSISTANT
- Assign the task
- Receive it done, with exceptions flagged
Help you have to supervise isn't help.
It's another thing to manage.
Which is why our assistants learn healthcare before they ever learn your practice.
These examples are illustrative. Every practice still needs onboarding because each one has its own systems and preferences. The difference is that onboarding focuses on your process, not on teaching the fundamentals of the job.
The problem
Too much work, not enough time?
Eligibility checks, appointment reminders, form follow up, and inbox triage are repetitive tasks that still need to be done. They take up a large part of the day and pull staff away from higher value work. Adding in-house headcount is expensive and slow, and burnout is a real cost of not adding it.
We provide trained assistants who become a genuine extension of your front desk or billing department. They work your hours, follow your systems, and report directly to you.
A billing day
Now
repetitive admin
complex work
With a VA
complex work, denials, exceptions
Illustrative. The tasks don’t disappear — they stop being yours.
What they handle
What our virtual assistants can do
Trained across front-office and back-office operations, so support lands wherever the pressure actually is.
Front office
Before and around the visit
Back office
After the visit, through to payment
Some tasks need specialist expertise. Coding decisions, formal appeals, and credentialing should be handled by dedicated teams, and we will tell you when that is the better fit.
Integration
We fit into your workflow, not the other way round
You assign priorities, you receive updates, and you stay in control. Nothing about your process has to change to accommodate ours. They give real-time updates and communicate through the tools your team already uses, whether that’s Teams, Slack, email, or messaging inside your EHR.
You assign priorities, you receive updates, and you stay in control. Nothing about your process has to change to accommodate ours.
Your assistant
your hours your priorities reports to youYour systems
Your systems eClinicalWorks Kareo · Athena Teams · Slack · emai
Every call, portal check and escalation logged.
BAA signed before access is granted.
Getting started
Simple setup, from assessment to steady state
Easy to start, and easier to manage once running.
We assess your task needs and systems
A short review of what’s eating the day, which systems you use, and which tasks are genuinely delegable.
1
2
You’re matched with a trained assistant
We match assistants based on skill, availability, and the specific work you need covered, not simply on who is free.
Tasks are assigned by your team or account manager
You decide what gets worked and in what order. The assistant works your priorities, not a generic queue.
3
4
Daily updates and feedback loops keep work aligned
You receive a daily view of what was completed, what is still pending, and what needs your decision, so nothing is left to drift.
Ongoing performance review keeps quality steady
Reviewed on an ongoing basis, with a replacement arranged if the fit isn’t right.
5
End-of-day update
daily
Tasks completed
listedExceptions needing your call
2Carried to tomorrow, with reason
notedQuestions for your team
1Nothing silently dropped
by designIllustrative update format.
VISIBILITY & SCALE
Stay updated, and scale as you grow
Whether you are a solo provider who needs part time support or a larger group that needs full time coverage, the service scales to your workflow and volume, and you always know what was done.
- Daily updates on what was completed and what wasn't
- Exceptions flagged rather than guessed at
- Part-time, full-time, or short-term project cover
- Additional assistants added as volume grows
- Ongoing performance review, with a replacement if the fit is wrong
WHY ONEMED
Better than hiring. Smarter than absorbing it in-house.
Our assistants do more than administrative work. They understand how the revenue cycle functions and where their support makes a measurable difference.
| Capability | In-house admin | Generic VA | OneMed Virtual Assistant |
|---|---|---|---|
| Healthcare-specific training | Sometimes | No | Yes, before assignment |
| Billing and RCM task support | Limited | No | Yes |
| HIPAA-compliant workflows | Requires training | No | Yes, with BAA in place |
| Direct EHR access and updates | Not always permitted | No | Yes, secure and access-controlled |
| Knows when to escalate rather than guess | Varies | No | Yes. Exceptions are sent back to you for review and decision. |
| Cost structure | Fixed headcount | Low, but you supervise | Flexible, part or full time |
Where a task turns out to need a specialist rather than a generalist, we say so rather than have an assistant improvise.
RESULTS
More capacity without more overhead
| Metric | Before OneMed | After OneMed |
|---|---|---|
| Front-office workload | Overwhelmed | Balanced |
| Incomplete tasks at day end | Common | Rare |
| Billing team distractions | Frequent | Reduced |
| Staffing cost structure | Fixed and high | Lower and flexible |
“OneMed's virtual assistants have been a lifesaver. Our billing staff can now focus on complex issues while the assistants take care of eligibility and AR follow-ups daily.”— Billing Manager,
Multi-Provider Practice
Described qualitatively because the honest measure here is how a day feels rather than a percentage. Actual results depend on which tasks are delegated and how clearly they're defined.
GET STARTED
Start a free needs assessment
Tell us which tasks are eating the day. We’ll tell you which are worth delegating, which need a specialist instead, and what hours would actually cover it.
- No-obligation assessment of your task load
- BAA executed before any system access is granted
- Part-time, full-time or short-term project cover
Prefer to talk now?
(315) 366-8242
Schedule a 15-minutes call
Our team will review your request and respond within one
business day. Your information will be kept confidential
and used only to address your inquiry.
Request received.
Thank you. A member of our team will review your information and be in touch within one business day. We look forward to showing you what your practice should be collecting.
Frequently Asked
Common questions.
Do you offer part-time or project-based assistants?
Yes. Part-time and full-time options are both available, including short-term support for a specific project or to clear a backlog.
What time zone do your assistants work in?
We match your time zone and working hours based on your practice location and preferences, so work happens during your day rather than overnight.
How do I know if my practice needs a billing audit?
Common signals are rising denials, delayed payments, growing A/R, unexplained write-offs, or inconsistent reimbursement for the same service. Audits are also worth running after a system change, after staff turnover, or whenever revenue stops tracking patient volume.
Can we communicate directly with our assistant?
Yes. You assign tasks, request updates, and communicate through the platform you already use, whether that is Teams, Slack, email, or messaging inside your EHR.
Are your virtual assistants trained in healthcare?
Yes. All assistants are trained in healthcare workflows and terminology, and in specific tasks such as eligibility checks, authorizations, charge entry and billing support, before they’re assigned to a practice.
Are your VAs HIPAA compliant?
Yes. Every assistant is trained in HIPAA and works to secure, access-controlled workflows. A Business Associate Agreement is executed before any access to protected health information is granted.
What should we not delegate to a virtual assistant?
Sometimes. An independent audit can identify overcoding as well as undercoding. If it does, we report it clearly because it is better to find it now than during a payer post-payment review. An audit that only returns good news is not a real audit.
How long before an assistant is genuinely useful?
Most assistants begin producing useful independent output within the first few weeks. That happens faster for repetitive, well defined tasks and takes longer when your workflow is more specialized.
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Read our Latest Blogs
Sep 25, 2026
Why Outsource Revenue Cycle Management? A Decision Guide
- Revenue Cycle Management
- OneMed Billing